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Q&A

Q: How to place order?
A: Please contact our email address  info@medi-farcoo.com or medifarcoo@gmail.com  for quotation and proforma invoice.
 
Q: What’s the Payment terms?
A: All prices are on basis of FOB China, please pay both of the bank charges and send us the payment slip for faster shipment. 

Q: What are the Payment Account Details?
A1: Bank Account
Beneficiary Account Name: Medi Farcoo Limited
Beneficiary Bank Name: HSBC
Bank Code: 004
Bank Account No.: 801-147190-838
Beneficiary Bank Address: 1 Queen's Road Central, Hong Kong
SWIFT Code: HSBCHKHHHKH
 
Remarks:  For wire TT, Total Amount means :
The Amount we get here, the Bank transaction fee is exclusive.

A2: Paypal account
medifarcoo@gmail.com
Paypal Handling Charge= Total Value*4.4%+3.0
 
A3: West Union Account
First Name: LIANG
Last Name: HUANG
 
Q: How about the Modes of Transport? 
A: Normally by DHL, FedEx, TNT, UPS, or by Sea, by Air.
 
Q: What’s the Lead Time? 
A: Most of the products could be shipped out within one week against receipt of payment;
    2 to 4 weeks are needed for the original new ultrasound transducers after payment;
  
Q: How about the Warranty?
A1: Compatible Ultrasound Transducer Probes
12 months 
A2: Original Ultrasound Transducer Probes
12 months 
A3: Reusable SpO2 Sensors & Spo2 Adapter cables;
12 months 
A4: ECG/EKG Cables and leadwires; 
6 months 
A5: NIBP adapter hoses; IBP adapter cables; Temperature Probes
6 months 
A6: NIBP Cuffs
3 months 
A7: Disposable SpO2 sensors; Disposable NIBP cuffs
No valid warranty period but will be replaced upon faulty found of the first use
A8: Original items
Depends on OEM factories listed

Notes: Improper use or the products are no longer in the original situation are not offered warranty.
 
Q: Is there any policy about the Return?
A: All items sold are nonreturnable unless permission is granted in advance. If your order does arrive damaged due to shipping, you must keep the original carton and packing for inspection by the carrier. Damages or mis-shipped items must be reported within 10 working days of receipt. Replacements will be made within 30 days of receipt of shipment.
 
 
Copyright @ 2011 Medi Farcoo Limited
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